Refund policy
Thank you for shopping with us. We want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may request a return within 14 days of receiving your item.
Return Window
You have 14 days from the date you receive your order to request a return.
To be eligible for a return, the item must be:
- In the same condition as received;
- Unused and undamaged;
- In its original packaging;
- Complete with all accessories, manuals, cables, protective films, seals, and components included in the original delivery;
- Accompanied by a receipt or other proof of purchase.
Please note that computer components and electronic products must be returned carefully packed to prevent damage during shipping.
How to Start a Return
To initiate a return, please contact us at: store@theglobalservices.com
Returns must be sent to the following address:
Lithuania, Vilnius, Ukmergės g. 315B, LT-06306
Once your return request is reviewed and approved, we will provide you with instructions on how and where to send your item.
Items sent back to us without prior return authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order carefully upon delivery.
If the item is defective, damaged, or if you received the wrong product, please contact us immediately at store@theglobalservices.com. We will review the issue and work with you to resolve it as quickly as possible.
To help us process your request faster, please include your order number, a description of the issue, and photos or videos showing the defect, damage, or incorrect item.
Non-Returnable Items
Certain products may not be eligible for return, including:
- Items that have been used, damaged, modified, or improperly installed;
- Products missing original packaging, accessories, manuals, or serial numbers;
- Items with removed or damaged warranty seals, security stickers, or manufacturer labels;
- Special-order, custom-configured, or personalized items.
We also reserve the right to refuse returns that do not meet the conditions stated in this policy.
Compatibility and Installation
Please make sure that the component you purchase is compatible with your system before placing an order.
We cannot accept responsibility for issues caused by incorrect installation, incompatible hardware, misuse, physical damage, or failure to follow manufacturer instructions.
If you are unsure about compatibility, please contact us before purchasing and we will do our best to assist you.
Exchanges
The fastest way to receive the item you need is to return the original item for a refund, provided the return is approved, and then place a new order separately.
European Union - 14-Day Right of Withdrawal
If your order is delivered within the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.
To exercise this right, please contact us at store@theglobalservices.com within 14 days of receiving your order.
Returned items must be in the same condition as received, unused, complete, and in their original packaging. You will also need to provide proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that your bank, card issuer, or payment provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved, please contact us at: store@theglobalservices.com